"Sarab," owner of the “Sarab” website, respects your privacy and strives for this privacy policy to be consistent with the legal requirements and generally accepted terms regarding collecting data, processing, transmission, and your use of the site and the website of "Sarab" or the services provided by it. By using the site (and therefore accepting the Terms of Use), you expressly agree to let “Sarab” use the information you provided as described in this Privacy Policy. The use of the website of “Sarab” is subject to your acceptance of the terms of use of the “Sarab” website and its Privacy Policy. If you do not agree to these terms and Privacy Policy, then you should not continue to use the “Sarab” website.

We are committed to respecting and maintaining users' privacy and visitors who use or visit the website. The purpose of this Privacy Policy is to clarify how your information is being used, including personal information we may collect from you during your use of the “Sarab” website, with the exception of bank information, which each bank keeps private.

The information about our customers is an important part of our business. We will not sell or share this information with others, except as described below. Any exchange of this information would be confined to “Sarab.”

Collecting personal data and how it is used:

By using the website "Sarab," you provide us with certain information (hereinafter referred to as "Personal Data"), which we collect and save to provide the required services and fulfill our contractual obligations, in addition to allowing us to understand the website’s users to improve and develop the website of "Sarab."

The information includes the name, address, phone number, e-mail, invoices and debit card, the date of order, and comments by visiting the site.

All information related to any process between us and you through the “Sarab” website, including information relating to any purchases of our products or services, and the information you provide to sign up with our website as a registered user (including your account details).

The information you provide us to join in the “Sarab” website services, such as notification emails and newsletters.

Any other information you choose to send to us; visit our contact page to help you in any way.

We may use your personal information that you provide us or that is collected by us as follows:

To register on the site and website "Sarab," and to manage and provide our services as mentioned on "Sarab."

As well as fulfilling our commitment to provide services to you, including the purchases, delivery and prices of products.

To analyze and evaluate your shopping preferences (such as market, customer, product analysis, etc.) to enable us to review, develop and improve our products and services, and enable us to offer you and our agents relevant information through our marketing programs.

We may use your personal information to make decisions about the uses of your device technology, for example, to choose products and services that we believe to be of interest to you through the information we have available automatically. We may disclose these products and services, including special offers, discounts, competitive offers, etc. (This includes the products and services of other competitive companies and institutions) by e-mail or telephone (including automated marketing calls), text messages, and other e-mails such as picture messages, mail, etc.

Phone calls:

All telephone calls (incoming, outgoing) will be recorded to verify the content and may be used in combination with your records for organizational compliance, quality control, staff training, preventing or detecting criminal activity, and resolving complaints.

Sharing your personal information with others:

While we will do our best to protect and preserve the confidentiality of the information provided to us, we may share your personal data with others, companies, retailers, and organizations providing the services or products we offer you through "Sarab" for the following reasons:

Following up and managing any prizes or competitions that may be put by these companies or establishments.

Agents, employees or any third party that were agreed to provide us with their services.

To any party that was agreed to have the rights or duties transferred under our agreement with you.

Under our right to do so, or under the law requiring us to do so with respect to any legal proceedings or any future legal records, in order to establish or defend our legal rights (including the provision of information to others for the purpose of preventing fraud, schemes, and risk reduction).

In order to develop these activities specified in this part, we may transfer your personal information to international organizations or companies outside of Kuwait. We will take all steps to ensure the confidentiality of your information to the same level of protection as is customary in Kuwait and required by Kuwaiti law. By agreeing to the terms of this Privacy Policy, you expressly agree to such sharing of your personal information.

If “Sarab” is sold to a third party, or the company is merged with a third party, the personal information must be transferred to that party. In this case, it will be required of that party to be careful with your personal information in a manner no less than the care our party has done.

Security:

We take all necessary measures to prevent unauthorized access, use, modification, disclosure, or destruction of personal information, and any information collected and stored is identified and protected using all available means. “Sarab” is not responsible for any unauthorized access by a third party unless such access has occurred due to our negligence or intentional misuse.

Protecting your personal data is important to us, so we take the following precautions to protect your personal information in a better way:

We take the necessary technical and structural precautions to prevent loss, misuse, or alteration of your personal information.

We do not have any of your bank information. We only have your personal information such as name, address, phone number, e-mail, and purchases that were purchased from the website only.

We store all your personal data that you provide us in our protected systems and in secret numbers on the server (Amazon).

It's important to emphasize your role in protecting your account or your password on your device, and be sure to exit/log off your account completely when you finish using “Sarab.”

Rating the product:

After receiving our product, we may send an email to invite you to provide us with your feedback or evaluation on the products you have purchased. In addition, we may ask you if you would like to answer questions related to the product you purchased and which was offered by other agents.

Please note:

Your comments and feedback may be shared with companies, organizations, or websites we deal with to better serve you in the future.

General Notes:

You have the right to receive a copy of your personal information that has been stored in our database. To request your information, you need to do the following:

Your request must be in writing.

Provide us with appropriate identification (for this purpose, we usually accept a copy of your certified passport or your ID).

You can also delete your account permanently, which will remove your personal information and order data. You have to go to My Account and perform that activity by clicking on the "Account Ownership" tab.

You may send us an e-mail requesting that you do not give personal information for marketing purposes at any time. If you feel that your personal data is incorrect, you can contact us.

Any changes to the Privacy Policy will be posted on the “Sarab” website and other information we collect in the future. These changes will become effective as of the date of publication (see publication date above).

Reviewing the Privacy Policy from time to time to make sure you are aware of any changes is your responsibility, and we may notify you by email of any changes to our Privacy Policy.